FAQs
Q: What is a payday loan?
A: A payday loan or a payday advance is a quick and confidential way to get a cash advance until your next paycheck.
Q: What can I use a loan for?
A: Your funds can be used for anything you like, such as car bills, phone bills, etc., or anything you like.
Q: What are the requirements for approval?
A: To be eligible for our loans, you must have:
# Have your current job or benefits for at least 3 months.
# Have a valid checking or savings account for at least 3 months.
# Monthly net income minimum of $1000.
Q: How much will this cost?
A: Our fee for a payday loan is $30.00 per $100.00 borrowed, with the A.P.R. ranging from 365.00% to 1564.28%. Please refer to our Fee Schedule for more information.
Q: What if I have poor credit?
A: No problem! Unlike many other financial institutions, we do not require that you have good credit or, for that matter, any credit history at all. If you have any questions about qualifying for a payday loan, please contact us.
Q: How soon can I receive my cash advance?
A: We can approve your loan application instantly once you have completed our online application. If you request your loan before 8:00 PM (EST), we can deposit funds into your account by the very next business day.
Q: What documents do you require for me to fax in?
A: Nothing! Unlike other lenders, we are utilizing proprietary underwriting to approve your loan without any faxing! Our 24/7 online application is completely paperless and faxless. You will get an instant answer whether you have been approved!
Q: When will I hear from you?
A: After you have been approved by our online application, we will contact you by either email or phone within one hour about the status of your loan during normal business hours, Monday to Friday, 8:00AM to 9:00 PM (EST). For applications submitted after-hours, we will contact you first thing the next business morning.
Q: How do I receive the cash, and how do I repay the loan?
A: When you apply for a payday loan, you authorize us to directly deposit the approved amount into your account. You also authorize us to directly withdraw from your account on your next payday for the same amount advanced plus our fee.
Q: How do I know that the amount you withdraw from my account is the amount you say?
A: Since we are authorized to use the Federal Reserve Wire System, we must abide by the NACHA rules and regulations. As a Lender, we are subjected to federal and state laws and regulations that regulate our lending practices. The amount we withdraw from your account will be the amount that you have authorized.
Q: How are the fee amounts established?
A: In the interest of consumer protection, the fee we charge is never higher than the law allows. It is our goal to offer you the best service possible.
Q: What is the A.P.R.?
A: The A.P.R is the cost of credit expressed as a yearly rate. It was established by the Federal Government as the standard rate for consumers to be able to compare the cost of credit. Please refer to our A.P.R. Disclosure for more information, so you make an informed financial decision.
Q: How do you determine the amount of money to advance me?
A: The amount we can lend to you is calculated from upon your current income. We may increase your advance limit once you have satisfactorily paid off your loan in a timely manner.
Q: Is my payday loan secure and confidential?
A: Absolutely! Unlike many other payday loan sites, we are NOT a marketing company.
We do not collect your information to sell to the highest bidder. We are your Direct Lender for payday loans! Your sensitive information is safe and secure with us. Finally, we transact all our loans on our secure SSL server, utilizing the industry highest standard.
Q: How do I determine my due date?
A: All loans are due on your next pay date, unless your next pay date is less than 7 days away. In this case, your loan will be due on the following pay date. The maximum term for our loans is 30 days.
Q: What happens if I don't have the funds necessary to repay you on my due date?
A: You must contact us immediately! If you contact us two business days prior to the due date, we can decide for an extension. If you do not contact us two business days before your due date, we may charge you extra fees on top of what you owe us. Please note all returned checks or debits will be charged a NSF fee of $20.00.
Q: What are my payment options?
A: If we don't hear from you, we will debit your loan in full automatically on its due date. However, if you cannot pay in full, you can request for an extension by emailing us at support@cashatpayday.com or call us at 1-866-735-3420. Our extension fee is $30.00 per $100.00 of the amount that you refinance.
Q: Can I pay my loan back earlier than the due date (prepayment)?
A: Yes, you can pay off the loan earlier than your due date. This is called a Prepayment: If you pay off this loan early, you will not have to pay a prepayment penalty, and you may be entitled to a refund of part of the finance charge.
Q: Can I make a partial payment?
A: You may make partial payments at any time prior to maturity on the principal balance without incurring additional charges.
Q: What if I change my mind about the loan - rescission of payday loan?
A: You can rescind the loan without cost or further obligation to us, if you return the loan amount provided on or before 5:00 PM the next business day following the Loan Funding date. For example, if you complete a payday loan at 4:00 PM on Thursday, you have until 5:00 PM on Friday to rescind the agreement.
Q: What about loan requests on Fridays or the weekends?
A: All Friday loan requests before 8:00 PM (EST) will be funded on Monday. All weekend requests will be treated as Monday's requests.
Q: How do I qualify for a $1000 payday loan?
A: On your first loan with us, you can borrow up to $400. Once you are approved and in good standing, we can increase your loan amount by $100 for every subsequent loan up to $1000 maximum.
Q:Do you provide loans for military personnel?
A: No, we currently do not provide loans to military personnel.